Hosting Terms & Conditions

Terms & Conditions for Hosting Services

Welcome to Ace Web Studio! These terms and conditions govern your use of our hosting services. By signing up for our services, you agree to comply with these terms. Please read them carefully.

1. Services Provided

We offer web hosting services for small businesses using fast UK-based servers. Our hosting plans include measurable server space, bandwidth, and technical support to ensure your website runs smoothly.

2. Account Setup

To use our services, you must provide accurate and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials.

3. Acceptable Use Policy

You agree to use our hosting services responsibly. The following activities are strictly prohibited:

3.1 Illegal Content

• Hosting, distributing, or promoting illegal material, including but not limited to copyrighted content without permission, obscene material, or content that promotes violence, hate, or discrimination.

3.2 Security Violations
• Attempting to gain unauthorised access to our servers, other users’ accounts, or any network or system.
• Distributing malware, viruses, or engaging in phishing or hacking activities.

3.3 Network Abuse
• Excessive consumption of bandwidth that negatively impacts server performance for other users.
• Engaging in activities that disrupt the normal operation of the network, such as denial-of-service (DoS) attacks.

3.4 Spamming
• Sending bulk unsolicited emails (spam) or using our servers to send excessive amounts of email traffic without proper opt-in consent from recipients.

3.5 Resource Misuse
• Using server resources for activities unrelated to web hosting, such as cryptocurrency mining, file storage unrelated to website operation, or running unauthorised background processes.

3.6 Copyright and Intellectual Property
• Hosting content that infringes the intellectual property rights of others. You are responsible for ensuring that any content you upload complies with applicable copyright laws.

Violation of this policy may result in account suspension or termination without prior notice.

4. Uptime Guarantee

We strive to maintain a 99.9% uptime for our servers. However, we are not liable for downtime caused by maintenance, server updates, or circumstances beyond our control.

5. Data Backup

We recommend that you regularly back up your website data. While we may provide backup options, we are not responsible for any data loss.

6. Payment and Billing

Payments for hosting services are due in advance according to your selected billing cycle. Late payments may result in account suspension or termination.

7. Cancellations and Refunds

You may cancel your hosting plan at any time. Refunds are only provided if cancellation occurs within the first 30 days of service, subject to our refund policy.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our services. This includes, but is not limited to, loss of revenue, profits, or data, or any business interruption caused by service issues.

While we strive to provide reliable and high-quality hosting, we do not guarantee that our services will be error-free or uninterrupted.

Our maximum liability, whether arising in contract, tort (including negligence), or otherwise, is limited to the total amount you have paid for the current billing period in which the issue occurred.

9. Modifications to Terms

We reserve the right to modify these terms at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

10. Termination

We may terminate your account if you violate these terms or engage in prohibited activities. In such cases, no refund will be provided.

11. Force Majeure

We shall not be held liable for any failure or delay in the performance of our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, strikes, labour disputes, government actions, pandemics, or interruptions in internet or telecommunications services. In such events, our obligations will be suspended for the duration of the force majeure event, and we will make reasonable efforts to resume services as soon as possible.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have any questions about these terms, please contact us at support@acewebstudio.com or call +44 20 8638 0527.

Thank you for choosing Ace Web Studio for your hosting needs!